This comprehensive program will prepare students to handle patient encounters, patient customer service and other areas related to intake and the coordination of a patient's healthcare experience. Students who complete this program would be eligible to sit for the National Healthcareer Association (NHA) - Certified Medical Administrative Assistant (CMAA) exam; the National Association of Healthcare Access Management (NAHAM) Certified Healthcare Access Manager (CHAM) or the Certified Healthcare Access Associate (CHAA) national certification exams - depending upon their professional experience level and other factors.

This program covers a wealth of information including patient confidentiality, medical ethics, medical terminology, the basics of health insurance billing and coding. Additionally, this program looks at customer service, satisfaction and retention around scheduling appointments and medical records management, referrals and transfer services. Finally, this program address patient check-in, admission and registration, revenue cycle and information systems as well overall leadership and management.

Program Objectives

After completing this program, learners will be able to:

• History of medicine, medicine and the law, medical malpractice, medical ethics, medical practice specialties
• Communication techniques, appointment scheduling, general office duties
• Medical records management, problem oriented medical record, confidentiality of the medical record, initiating a medical record for a new client, filing reports in the medical record
• Medical practice management and communication
• Fraud abuse and compliance
• Documentation and risk assessment
• Technology in the health care environment
• Professional behavior in the workplace
• The business side of medicine
• Abbreviations and symbols used in the medical office
• Introduction to medical accounting, financial statements, cost analysis and budgets for the medical practice
• HIPAA review
• Patient bill of rights and confidentiality
• Care and handling of the medical records
• Health insurance coverage, coding procedures
• Professional fees, billing and collecting procedures, accounting systems, credit arrangements
• Banking service and procedure
• Assisting with medical emergencies
• Specimen collection, laboratory safety, federal and state regulations
• Pre-Encounter Best Practices
• Encounter Best Practices
• Future Development
• Assist with medical emergencies

Certification Opportunities

After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exam(s) essential to entry-level employment in this fast-growing field.

	National Association of Healthcare Access Management (NAHAM) Certified Healthcare Access Manager (CHAM)
	National Association of Healthcare Access Management (NAHAM) Certified Healthcare Access Associate (CHAA)

Optional Volunteer Externship Opportunity

Learners who complete this program are eligible to participate in an optional volunteer externship opportunity with a local company/agency/organization whose work aligns with this area of study in order to gain valuable hands-on experience.  As learners progress through their eLearning program, an Externship Coordinator will reach out to coordinate placement.

Note: Additional documentation including health records, immunizations, drug-screening, criminal background checks, etc. may be required by the externship facility.